Please contact us using the Contact Form, or email us at info@myserafin.com

All items arrive in a cushioned, Serafin branded gift box.

I never include any document with price information inside your package.

Please remember to change the shipping address to receiver’s!

Please contact us with the correct address as soon as possible.

If the package is returned to us, we will reship it to the address of your choice.

All packages are insured.

Although rare, delays may happen especially in seasonal busy times.

If you need your jewellery urgently or for a specific time or event, please write it into the Comment Box during Checkout.

Absolutely, please check out the information for SHIPPING AND RETURNS.