top of page

CUSTOMER CARE

I aim to ensure that you absolutely enjoy your SERAFIN jewelry.

If usage instructions are followed, there should not be any problems with SERAFIN jewelry. However, in exceptional cases when you face a problem, I will certainly support you.

In case you need any repairs, please contact me. I will do my best to help.

PRIVACY & SAFETY

Privacy & Safety

Website address: myserafin.com

Company name: Maloveczky Diána e.v.

Address: 1022 Budapest, Barsi 4., Hungary

This privacy policy will explain how Company uses the personal data we collect from you when you use website.

​

Topics:

  • What data do I collect?

  • How do I collect your data?

  • How will I use your data?

  • How do I store your data?

  • Marketing

  • What are your data protection rights?

  • What are cookies?

  • How do I use cookies?

  • What types of cookies do I use?

  • How to manage your cookies

  • Privacy policies of other websites

  • Changes to our Privacy policy

 

What data do I collect?

Company collects the following data:

  • Personal identification information (Name, email, address, phone number, etc.)

  • Financial information (credit or debit card numbers etc.)

  • Marketing preferences such as subscription to our newsletter, creating an account

  • Information related to the browser, device or operating system that you use to access our Services.

  • Your IP address, the website you came from, information on actions taken on our services including, but not limited to, pages viewed, dates and times of visits, time spent on each page and products viewed, clicked on, added to your basket and purchased.

 

How do I collect your data?

You directly provide Company with most of the data we collect. We collect data and process data when you:

  • Register online, create an account or place an order for any of our products or services.

  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

  • Use or view our website via your browser’s cookies.

 

How will I use your data?

Company collects your data so that we can:

  • Process your order and manage your account.

  • Email you with special offers on other products and services we think you might like.

If you agree, Company will share your data with our partner companies so that they may offer you their products and services.

  • Such as Facebook, Instagram and Google

When Company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

 

How do I store your data?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

Marketing

Company would like to send you information about products and services of ours that I think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Company from contacting you for marketing purposes or giving your data to other members of the Company Group.

If you no longer wish to be contacted for marketing purposes, please click “unsubscribe” at the bottom of any email received from us, or contact us with your request at info@myserafin.com.

 

What are your data protection rights?

Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Company correct any information you believe is inaccurate. You also have the right to request Company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Company erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Company restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Company’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at email info@myserafin.com

 

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit https://www.allaboutcookies.org/

 

How do I use cookies?

Company uses cookies in a range of ways to improve your experience on website, including:​

  • Understanding how you use website

  • your IP address, the website you came from

 

What types of cookies I we use?

There are a number of different types of cookies, however, website uses:

  • Functionality – Company uses these cookies so that I recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

  • Advertising – Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Company sometimes shares some limited aspects of this data with third parties for advertising purposes. Imay also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

  • Analytics cookies: Analytical tools like Google Analytics, Hotjar and Wix Analytics.  

 

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

 

Privacy policies of other websites

Company website contains links to other websites. Privacy policy applies only to website, so if you click on a link to another website, you should read their privacy policy.

 

Changes to Privacy policy

Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 18 April 2022.

  • Instagram
  • Facebook
Serafin.png

COPYRIGHT © 2022 SERAFIN

bottom of page